SUPPORT

How do I connect the smart glasses to the App?

Make sure the glasses are charged and powered on. Open the App with Bluetooth enabled; it will automatically scan for nearby glasses. Tap the device icon on the home screen and select your glasses from the list. A pairing code may need to be confirmed on first connection.

The glasses won't connect or keep disconnecting.

Try these steps: ① Restart both the glasses and your phone's Bluetooth; ② Ensure the glasses battery is ≥20%; ③ Unpair and re-search in the App; ④ If the issue persists, contact us with a screenshot.

How do I update the firmware?

After connecting, go to "Profile" → "Device Info". If a new firmware version is available, you will see an update prompt. Ensure the glasses battery > 50% and your network is stable. Do not close the App or disconnect during the update. The glasses will restart automatically when finished.

The AI voice assistant is not working.

Check: ① Make sure your phone has a working internet connection; ② Verify that the voice assistant feature is enabled in App settings; ③ Try restarting the App or reconnecting the glasses. Contact us if the problem persists.

How do I export photos/videos from the album?

Go to the "Album" page in the App to preview photos and videos taken by the glasses. Select the files and tap the save button to export them to your phone's local album. Batch selection and export are supported. Please be patient for large video files during transfer.

How does the translation feature work?

After connecting the glasses, go to the "Translate" page. You can choose simultaneous interpretation or 1-on-1 conversation mode. Currently supports bi-directional translation between Chinese and English, Japanese, Korean, French, German, and more (requires network connection).

How do I factory reset the glasses?

Go to "Profile" → "Device Info" in the App and select "Factory Reset". Note: This will erase all personal data on the glasses (including WiFi settings, photos, contacts, etc.). Please back up important data beforehand.

Why is my phone model not supported?

GuoPhone AI supports iPhones running iOS 12.0 or later and Android phones running Android 8.0 or later. If your device meets these requirements but still cannot use the App, please contact us for assistance.

如何连接智能眼镜到 App？

请确保眼镜已充电并开机。打开 App 后，确保手机蓝牙已开启，App 会自动搜索附近的眼镜设备。在首页点击设备图标，从列表中选中您的眼镜即可完成连接。首次连接可能需要靠近设备并确认配对码。

眼镜无法连接或频繁断连怎么办？

请尝试以下步骤：① 重启眼镜和手机蓝牙；② 确保眼镜电量充足（≥20%）；③ 在 App 中取消配对后重新搜索；④ 如问题持续，请截图并联系我们。

如何进行固件升级？

连接眼镜后，在 App「我的」页面进入「设备信息」，如有新固件版本会显示升级提示。请确保眼镜电量 > 50% 且手机网络连接稳定，升级过程中请勿关闭 App 或断开连接。升级完成后眼镜会自动重启。

AI 语音助手无法正常使用怎么办？

请检查：① 确保手机网络连接正常；② 在 App 设置中确认已开启语音助手功能；③ 尝试重启 App 或重新连接眼镜。如问题持续，请联系我们。

相册中的照片/视频如何导出到手机？

在 App「相册」页面，您可以预览眼镜拍摄的照片和视频。选中文件后，点击保存按钮即可导出到手机本地相册。支持批量选择和导出。视频文件较大时请耐心等待传输完成。

翻译功能如何使用？

连接眼镜后，进入「翻译」页面。您可以选择同声传译或 1 对 1 对话模式。目前支持中文与英文、日文、韩文、法文、德文等多种语言的互译（需网络连接）。

如何恢复出厂设置？

在 App「我的」→「设备信息」页面，选择「恢复出厂设置」。注意：此操作将清除眼镜中的所有个人数据（包括 WiFi 配置、照片、联系人等），操作前请备份重要数据。

App 为什么不支持某个手机型号？

GuoPhone AI 支持运行 iOS 12.0 及以上版本的 iPhone，以及运行 Android 8.0 及以上版本的安卓手机。如您的设备系统版本符合要求但仍无法使用，请联系我们反馈。